How "Other Universe" Transformed sCoolApp's Banking Experience

How "Other Universe" Transformed sCoolApp's Banking Experience

AsSeniorProductDesigner,Iledtheuxdesignof“OtherUniverse”-agamifiedadventurein

sCoolApp

thatteacheskidsfinancialskillsthroughplay.

The problem

The problem

Financial literacy remains a major challenge in Georgia, where even adults struggle with concepts like saving, budgeting, and responsible spending.

Traditional education methods fail to engage children, leading to low interest and retention in financial topics.

Bank Of Georgia

aimedtoaddressthisgapbytargetingtheyoungergenerationbutneededawaytomakelearningfunandinteractivetoboostadoptionandlong-termengagementintheirsCoolApp.

Key issues

Complexity of banking

Absence of kid-friendly banking apps, with traditional services being complex and unappealing.

Lack of financial education

Low financial literacy rates among youth in Georgia, with no integrated solutions combining education, rewards, and daily banking.

Approach

The approach focused on gamification, leveraging psychological insights that children learn best through play. By embedding financial lessons into a narrative-driven game, the strategy aimed to spark curiosity, encourage repeated interactions, and seamlessly integrate education with entertainment.

This included custom avatars, progressive missions, and extend the learning experience.

Solution

Inpartnershipwith

Redberry

wecreated“OtherUniverse,”astandalonemoduleinsCoolAppthattakeskidsonanexcitingadventure.“OtherUniverse”isalong-termgamewithintheapp,offeringanengagingjourneyfilledwithexplorationanddiscovery.

Features

Custom Avatars

Users create and customize characters, including options like the Georgian national football team uniform for added creativity.

Missions and Quests

80 tasks with quick questions on finance and logic; completing them unlocks "Reveal windows" with character stories explaining concepts like budgeting.

In-Game Currency and Progression

Collect "glitters" to unlock new chapters and story developments in a vibrant, animated archive.

Engaging Storytelling

This solution blends storytelling, illustrations, and interactive elements to make banking app usage dynamic and educational.

Outcome

The gamification campaign drove significant growth, garnered more than 1 million TikTok views, and expanded the related Facebook group.

Key Metrics

80% Engagement

Over 80% of monthly active users completed at least one mission.

Awards

Silver for Illustration, Bronze for Gaming-Led Brand Experience, and a shortlist in Ukrainian Creative Stories for Art Direction.

63.1% MAU growth

Monthly active users increased by 63.1%, reflecting strong adoption and interest.

Beka Tsintsadze

Product Designer